Academia versus IndustryYes, but in the industry we see IT departments that implement information systems. Let's clarify by adding some context and definitions.
- The generic academic text-book Information System (IS) manages information.
- IS consists of People + Process + Technology.
- People = users. If dealing with Content Management, be sure to include content authors, end users, and maybe IT.
- Process = manual and automated steps. If in TridionWorld, be wary of using the word workflow since its also a product feature.
- Technology = software + hardware (and sometimes IT personnel, depending on who you ask).
Data and MetricsTip: there's a distinction between levels of data.
- Data = raw observations
- Information = processed data
- Knowledge = actionable information (at least how I understand it)
- Level or given measurement at one point in time (data)
- Trend of measured levels as seen in a graph (information)
- Benchmarks or comparison (knowledge)
- Actionable steps (or analysis)
In the end, I like the IS definition because it allows for a variety of scenarios, jobs, and roles. Your company may name the IT department whatever it wants with whatever roles make sense, but in the end any computer information system includes people, processes, and technology.
Tips when dealing with either IS or IT
- Use "IS = People, Process, and Technology" to evaluate any IT project, situation, or problem. It forces a healthy perspective for the big picture.
- Not all people have the same skills, interest in the system, nor motivations.
- Not all process is manual, nor automated.
- Technology influences people and processes, ideally by allowing the same (people) to do/process more
- It's probably not a good idea to sell technology as a "do more with less" solution, especially if your presenting to the people that may be displaced by such technology
*Except for health insurance and wellness companies that deal both with CMS, the US Center for Medicare and Medicaid Services and a CMS as in content management systems. If that's the case, consider using WCM for Web Content Management. ;-)
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