There were plenty of great questions and points that came up at SDL Innovate related to Tridion. Here are three that came up with my perspec...

SDL Experience Manager's Page Types and Content Types features let authors quickly create page and content based on "canned" p...

This was the agenda for my SDL Innovate workshop in San Francisco. Hands-on Workshop: Web Content Management with SDL Tridion Alvin Reyes...

Much of what happened in Vegas will stay on Facebook or in bits and pieces as recounted in future gatherings. Here are the safe-to-share CXM...

We finished the Day 2, Pillars-to-Pillars game. We learned some lessons getting to the following answers. Answers (Randomly chosen) SDL ...

We just wrapped up Day 1 of "Connected," our 2014 Knowledge Days team building event. As somewhat expected, Pillars and Journeys ...

Here's a cheat sheet for the CXM Ice Breakers game with some possible answers for Pillars and Journeys and Pillars-to-Pillars. The adva...

In my last post , I described what I know about events and event planning . With our annual internal corporate team event coming up ("K...

I'm participating in and even helping plan more (corporate) knowledge sharing events. I'm definitely not the greatest event planne...

Have you heard about  customer experience management ? Back when the question was, "what about a website" the idea that Web would ...

As a long-time SDL Tridion consultant, you're about to enter into oddly familiar, yet different new implementations in about a year, giv...

Sometimes certain user actions are scary, though harmless. For example, cancelling an online booking request might seem twice as painful as ...

My last post theorized on contextual use cases . Let's project a bit into global trends, revisit ways to avoid creepy CXM, and keep thi...

In my last post , we consider "Mobile" with SDL Tridion. The mobile part, if you're just thinking of screen sizes and a few de...

Prompted by my colleague  by a question about mobile with Tridion , I'm predicting what my (enterprise SDL Tridion-using) clients will b...

The video pitch for SDL Innovate 2013, noted " Customer Experience Management is as old as people are ." The familiar neighborhoo...

I miss going to conferences. I helped host a college-bound high school conference ages ago. I've attended  SharePoint and Gartner confer...